Troubleshooting

• When processing a card, I just get a blank screen instead of a "Success" screen.
  
  A blank screen after inputting a transaction means your phone browser is not compatible with PocketPay.ME.
  
  Not to worry! Simply install Opera Mini from your cell phone. To install, go to http://m.opera.com (on your cell phone).
  
  ** Important: You should test your phone by running a transaction through with your own credit card after signing up. You can easily void the transaction, and it's the best way to understand the process.
  
  
• I try to process a credit card, but it always returns an "authentication error"
  
  You will receive this error if you have a Basic ProPay® Account and try to process a AMEX or Discover credit card. Basic accounts can only process VISA/MasterCard.
  
  But more commonly, some ProPay® accounts not created from our discounted link will not have ecommerce capability turned on.
  
  To resolve this, you must contact ProPay via email or phone. Inform ProPay that "I use PocketPay.ME and need my account's XML capability set on"
  
  Email: customerservice@propay.com
  ProPay guarantees that you will receive a response to your e-mail inquiries within 1 business day.
  
  Phone: 866-573-0951
  Customer Service Representatives are available between the hours of 6:30 AM and 7 PM (Mountain Time) Monday through Friday
  
  
• I get an error, "94 - Duplicate Transaction"
  
  You cannot use the same invoice # in a 24 hour period. Either leave the invoice # blank, or make sure it is unique for each charge you do.